Contact Support

Could not find your answer? Search this Help Center first — most questions are answered in the How-to Guides and FAQs.

If you still need help, click "Help" at the bottom right of any page and type your question. Matching answers and articles appear straight away. If they do not solve it, click Chat with us, enter your name, your hospital's name and your mobile number or email, then type the verification code we send you. A member of the support team replies in the same chat window.

To help us answer faster, tell us:

• the screen you were on (for example Appointments › Outpatient Scheduling),
• what you clicked and what you expected to happen,
• the exact error message, if one appeared.

For user access, passwords and permissions, your hospital's SoftClinic GenX administrator can usually help straight away.