Skip to main content

Cancel an admission

Cancel an admission that was made by mistake, record the reason and free the bed.

Cancel an admission when the patient was admitted by mistake, for example the wrong patient was picked or the patient decided not to stay. The admission stays on record with the status Cancelled and the bed becomes free. To end a real stay, discharge the patient instead.

note

Who can do this: admission desk staff with Admission List rights

Where: In-Door Management › Admission List › row menu › Cancel Admission

Before you start​

  • The admission is still Admitted.
  • No services, such as lab tests or radiology, are added for this stay.

Cancel the admission​

  1. Go to In-Door Management › Admission List and find the patient.
  2. Click the three dots at the end of the row and choose Cancel Admission.
  3. The Cancel Admission box asks Are you sure you want to cancel this admission? Type the reason in the box. The reason is mandatory. The Cancel Admission box with a reason
  4. Click Yes, Cancel. You see Admission cancelled successfully. Click No to keep the admission.
warning

A cancelled admission leaves the list of admitted patients and its bed is given up at once. Check the patient name and Admission No on the row before you confirm.

See cancelled admissions​

  1. On the Admission List, set Admission Status to Cancelled and click Search.
  2. The admission shows with Admission Status Cancelled. On its row menu, Cancel Admission is greyed out and Re-Admit is available. A cancelled admission and its row menu

Troubleshooting​

What you seeWhat it meansWhat to do
Cancellation reason is mandatoryThe reason box is empty.Type the reason and click Yes, Cancel again.
Cannot cancel admission while bill adjustment has active services (lab, radiology, etc.).Services are already added for this stay.Remove the services first, or discharge the patient instead.
Could not verify bill adjustment services for this admission. Please retry.The bill could not be checked.Try again after a moment.
Cancel Admission is greyed outThe admission is not Admitted any more, or it has services.Check the Admission Status and the bill.