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Handle a grievance

Record a patient's complaint about how their data was handled and follow it to resolution.

A patient can complain about how the hospital handled their data. Record each grievance so it is answered within the time limit.

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Who does this: data protection officer · Where: DPDP Compliance › Grievances

Submit and follow a grievance​

  1. Open DPDP Compliance › Grievances. The list shows each grievance with its reference, subject, patient, status, submitted date and the days left in its 7-day limit. A late one shows how many days overdue it is.

    The Grievances list with Reference, Subject, Patient ID, Status, Submitted, SLA and Resolution.

  2. Click Submit Grievance.

    The Submit Grievance form with Patient, Subject and Description.

  3. Search for the Patient by name, mobile or CR number, give a short Subject, and write the Description: what the patient says was mishandled.

  4. Click Submit.

  5. Use the buttons in the Actions column to review the grievance and record its resolution.

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