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Reschedule an appointment

Move a booked appointment to another date or time without cancelling it.

Rescheduling keeps the same appointment and changes only its date and time. Use it when the patient asks for another slot or the doctor is delayed.

note

Who can do this: front desk and appointment staff

Where: Appointments › Views › Appointment List › row menu › Reschedule Appointment

Before you start​

  • The appointment status must be Booked or Confirmed.
  • Check the doctor's free slots on the calendar first. See View the day's appointments.

Change the date or time​

  1. Go to Appointments › Views › Appointment List and find the appointment.
  2. Click the three dots at the end of the row and choose Reschedule Appointment. The row menu with Reschedule Appointment
  3. The Reschedule Appointment form opens. Only Appointment Date and Appointment Time can be changed. The Reschedule Appointment form
  4. Enter the new Appointment Date and Appointment Time. The new time entered on the Reschedule Appointment form
  5. Click Save. You see Record updated successfully, and the list and the calendar show the new time. Appointment List showing the appointment at its new time
tip

You can also reschedule from the calendar: click the appointment in Outpatient Scheduling and choose Reschedule Appointment.

Good to know​

  • The patient, service and token stay the same.
  • To move the appointment to another doctor, use Edit Appointment and change Primary Consultant.

Troubleshooting​

What you seeWhat it meansWhat to do
The date and time cannot be changedThe appointment is no longer Booked or Confirmed, for example it was cancelled or the consultation has started.Book a new appointment instead.
This field is required.The date or time is empty.Enter both and save again.