Set up Queue Prefix

Choose how token numbers look for each department, such as OPD-001, and when the numbering restarts.

A queue prefix decides the look of a token number: the letters in front, the separator and the number length. Set one up for each department that issues tokens.

note

Who does this: hospital administrator · Where: Queue Management › Masters › Queue Prefix

Add a prefix

1. Open Queue Management › Masters › Queue Prefix and click Add New.

2. Fill in the form. The Preview box shows the first token as you type.

   

   

Field	What to enter
Facility, Department, Clinic/Location	Where this numbering applies.
Name and Display Name	The name staff see, and the name shown to patients.
Code (Prefix)	The letters at the start of every token, for example OPD.
Separator	Hyphen (-), Slash (/), Space or None.
Number Length	How many digits the number has. 3 gives 001.
Starting Number	The first number issued.
Reset Frequency	Daily, Monthly, Financial Yearly or Never / Continuous.
Token Sequence Scope	Whether the count runs per Department-wise, Doctor-wise, Facility-wise, Clinic-wise or Counter-wise.

3. Click Save. The message Prefix saved successfully. appears.

Change or delete a prefix

Click the three dots on the row, then choose Edit or Delete.

Good to know

• The Preview stays empty until you type a Code (Prefix).
• Most hospitals use Daily with Department-wise so every department starts at 001 each morning.

Related

• Set up Service Counter: add the counters that call these tokens.
• View the queue token list: see the tokens as they are issued.
• Queue Management FAQs: short answers about token numbers.

Related articles

• Set up Service Counter
• Set up Display Device
• Set up Display Content
• Set up Priority Rule
• Set up Fairness Policy