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My Wallet

Check your hospital's prepaid balance and this month's usage, and add balance online.

Who does this: hospital administrator or accounts manager Where: Configurations › Application Settings › My Wallet

Some services, such as SMS and WhatsApp messages, are paid from a prepaid wallet. My Wallet shows the balance left, what was used this month and every recharge and deduction.

My Wallet with balance, monthly usage and transactions

Check the balance and usage​

  1. Go to Configurations › Application Settings › My Wallet.
  2. Read the screen:
    • BILLING DETAILS — your hospital's billing name, contact and address.
    • Available Balance — the amount left in the wallet.
    • CURRENT MONTH USAGE — how many prescriptions, lab bills, pharmacy bills, SMS, emails and WhatsApp messages were used this month.
    • BILLING HISTORY — the last recharge and a list of transactions with the amount used, added and the balance after each.

Add balance​

  1. Click Add Balance. The Add Balance screen
  2. Choose 5,000, 10,000 or Other. For Other, type the amount.
  3. Check the BILLING DETAILS. The recharge invoice is made out to these details and emailed to the email address shown. Tick Save billing details for future to keep any change.
  4. Click Recharge and complete the payment in the payment window.
  5. When the payment succeeds, a receipt is shown and the new balance appears in My Wallet.

Good to know​

  • A recharge must be between ₹5,000 and ₹10,00,000, in multiples of 100.
  • Wallet balance cannot be transferred or refunded.
  • If the payment window does not open, contact JVS support.
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