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Set up Provider Setting

Switch on the email, SMS, WhatsApp and in-app message channels your hospital uses.

Who does this: hospital administrator, together with JVS support Where: Configurations › Application Settings › Provider Setting

Before SoftClinic GenX can send any message, the channel must be switched on here and connected to a message service. There are four channels: Email, SMS, WhatsApp and Web (the in-app bell).

Provider Setting with the four channels

Switch on a channel​

  1. Go to Configurations › Application Settings › Provider Setting.
  2. Tick each channel your hospital will use: Email, SMS, WhatsApp or Web. A panel for each ticked channel appears below.
  3. Open a channel's panel. It lists the message services connected for that channel, with an Add button. The Email panel with its list of mail servers
  4. Click Save.

Good to know​

  • The connection details (mail server, SMS gateway and WhatsApp account) are private. They are set up with JVS support. Do not change them unless support asks you to.
  • Clearing a channel's tick stops all messages on that channel. The details are kept, so ticking it again turns it back on.
  • At least one channel must be ticked to save.
  • Which events send a message is set in Notification Channel Setting.
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